RETURNS POLICY
ENSURE YOUR RETURN MEETS THE CONDITIONS OF OUR RETURNS POLICY AND COMPLIES WITH THE BELOW POINTS BEFORE LODGING YOUR RETURN.
OUR POLICY
If you change your mind for any reason, you may lodge a request for return within 14 days from the date your order was placed.
You may request the following:
Store credit/Exchange of equal or lesser value.
Lodge your return by filling in our enquiry form.
RETURNING CONDITION
Item/s must be returned unworn and unwashed. Item/s must be returned in original condition, in their original bags. When trying on the garment, please take care as we cannot accept those that have any odors or stains (such as perfume, body lotion or sunscreen). If item/s are returned against our policy your return will be sent back to you at an additional charge.
EXCHANGE/STORE CREDIT
The quickest way to secure your preferred item is to return your original purchase and place a new order using your store credit once your return has been processed.
Store credit will be issued after your returned item(s) have been received and approved by our team.
REFUNDS
Unless the item is faulty or damaged upon arrival we do NOT offer refunds.
In the unlikely event a refund is issued for any other reason, the refund will only cover the returned items and will NOT include shipping.
Please note, for a refund to be issued, the item must be returned to us. You may not receive a refund when you are still in possession or the item is still in transit. The item must be with us before a refund can be issued.
RETURN SHIPPING
Shipping costs for returning item/s for store credit are not covered by us.
Once you submit a return request you will be provided with a shipping address to lodge your returns at your local post office.
Please note that the return period applies to the time in which a return must be requested and shipped. If an international return takes longer than this return time this is not on you and the return will still be processed.
FAULTY ITEMS
We are so sorry about this! Please contact info@isleyresort.com.au and include your order number as well as images of the fault. We will work with you to fix this as soon as we can!
Please note, that if there is a fault in your item, we require the item to be sent back to us. You cannot receive a refund whilst still in possession of the item. We will send you a return label to do so.
Please note that if the item/s are damaged as a result of a failure to adhere to our care instructions or due to normal wear and tear, we will not consider this faulty.
STILL NEED HELP?
Please contact us and we would be happy to help.
